Level IV Consulting - Aligning Organizations for Results

reaction * learning * behavior * results
Level IV Consulting
Aligning Organizations for Results
personal * interpersonal * managerial * organizational

[ about us ] [ what’s with the name? ]

[ four levels of consulting ] [ four levels of measurement ]

[ newsletter archive ]

Level IV Consulting specializes in working with small to middle sized organizations seeking to improve their effectiveness. This includes work within divisions of large corporations Level IV consultants are experienced in helping executives, managers and other individuals develop organizational structures, strategies and systems to improve their business and individual performance.

Level IV consultants have specific expertise in improving and aligning your organizations’ human process systems. Human process systems, when effectively aligned with your organization’s mission, create sustainable competitive advantage.

Level IV Consulting is part of an international network of independent consultants experienced in all phases of organization development. This includes work in change management, culture change, management and executive development, reward systems and strategies, organizational structure, organizational strategy, team development and process consultation.

Because we like to operate at four levels and we can measure our work at four levels.

Development at this level includes better understanding of one’s self and one’s role in the organization. It creates an understanding of how our personal behavioral tendencies impact our approaches to problem solving, our relationships with others and, in fact, our view of life in general.

Our work at the personal level is designed to develop individuals in your organization in alignment with your company’s mission. Skill development at the personal level includes training in such areas as time management, business writing and presentation skills.

Without question, how individuals in an organization relate to one another and to customers can create sustainable competitive advantage. We will help you create that advantage by developing systems of communication, negotiation agreements, conflict management, giving and receiving feedback, and handling emotional situations. These systems of interpersonal behaviors and skills help create lasting business relationships with customers and save time and stress by giving individuals and teams the ability to address tough internal issues effectively.

In addition to personal and interpersonal skills, managers often need help in clarifying and communicating team missions, goals and structures. Our consultants provide managers with expertise in the areas of team development, delegation and employee involvement, managing performance, coaching and negotiating inter-group agreements.

Clarifying and communicating organizational mission and goals and aligning your structures and systems with them is critical to your success. Our consultants’ expertise in such areas as performance management, compensation, management and development systems helps you target your efforts and create competitive advantage.

This level of measurement determines if individuals in the organization perceive the developmental effort positively.

Here we measure the level of learning resulting from the developmental effort at an intellectual level. In other words, did we communicate clearly?

This measurement examines whether behavior of members of the organization has changed as a result of the developmental effort. Simply put... "Are we doing things differently?"

The big question. Did you achieve the results you wanted as a result of the developmental effort? That’s Level IV, and it’s not only our name but it’s our focus and our commitment to you!

Reaction

Do individuals in the organization perceive the developmental effort positively?

Did they like what we did?

That’s Level I

Learning

Do individuals understand the developmental effort at an intellectual level?

Did we communicate clearly?

That’s Level II

Behavior

Has the behavior of individuals in the organization changed because of the developmental effort?

Are we doing things differently?

That’s Level III

Results

The big question. question.

Did you get the results you wanted as the result of the developmental effort?

That’s Level IV

Level IV ... it’s not only our name, it’s our focus and our commitment to you!

reaction * learning * behavior * results
Level IV Consulting
Aligning Organizations for Results
personal * interpersonal * managerial * organizational

6105 Del Paz Court
Colorado Springs, CO 80918
(719) 598-6221
e-mail mbendon@sprynet.com

Michael S. Bendon

Mike Bendon is the lead consultant and general manager of Level IV Consulting in Colorado Springs, Colorado. He has more than 15 years of experience in education, human resources development and organization development, bridging several industries. This experience, along with an M.S. degree from the leading organization development program in the nation and his superb consultative skills make him an excellent choice in the areas of development and implementation of organizational strategy, organizational effectiveness, leadership and human resource development, management development, change management and organization development.

Prior to his work with Level IV, Mike was the Manager of Human Resource Development and Organization Development for MCI's Systems Engineering Headquarters in Colorado Springs. In this role, Mike led a team of internal consultants in providing high-quality training for MCI employees and high-impact organizational development consultative services for MCI work groups to help them work together more effectively.

Mike’s experience includes work in manufacturing, sales and marketing, education, financial services and the food service industry.

Mike earned a B.S. degree in Education from the University of Missouri. and an M.S. in Organization Development (MSOD) from the Graziadio School of Business and Management at Pepperdine University. The Pepperdine MSOD program was recently recognized as the best in the nation by the National OD Network. The focus of Mike’s master’s thesis project was measuring the effectiveness of training programs.

He is expert in several nationally known development programs including Covey Leadership Center’s "Seven Habits of Highly Effective People" and "Principle Centered Leadership," and Franklin Quest’s "Time Quest." He is also certified in the use of personal development tools such as the Myers-Briggs Type Indicator, the FIRO-B inventory and the Murphy-Meisgeier Type Indicator for Children.

Mike has been recognized for his work in the areas of team and leadership development as well as performance management and conflict management. He received a commendation award from MCI for his work on the development of a management incentive compensation program. He also received an award from the Girl Scouts of America for his design and delivery of a leadership development workshop. Earlier in his career, Mike was also recognized by JCPenney Financial Services for his performance as a sales manager when his team lead the nation in percentage of sales increase in 1983.

Mike is an avid sports fan and serves the community as an athletic coach in both the YMCA and CSAL leagues. Having studied under 1994 National College Coach of the Year, Norm Stewart, he supervises an annual basketball clinic for Holy Trinity School in Colorado Springs.

reaction * learning * behavior * results
Level IV Consulting
Aligning Organizations for Results
personal * interpersonal * managerial * organizational

PERSONAL DEVELOPMENT, INTERPERSONAL SKILLS, PROFESSIONAL DEVELOPMENT, MANAGEMENT DEVELOPMENT, ORGANIZATION DEVELOPMENT, TEAM BUILDING, TEAM DEVELOPMENT, TRAINING, CONSULTING, CHANGE MANAGEMENT, ORGANIZATIONAL CULTURE, PROCESS CONSULTATION, COVEY, SEVEN HABITS, TIME MANAGEMENT, NEGOTIATION SKILLS, CONFLICT MANAGEMENT, CONFRONTATION SKILLS, ORGANIZATION EFFECTIVENESS, FIRO-B, MBTI, MYERS BRIGGS TYPE INDICATOR, ORGANIZATIONAL BEHAVIOR, ORGANIZATIONAL ALIGNMENT, COMPENSATION SYSTEMS, REWARD SYSTEMS, PERFORMANCE MANAGEMENT, GROUP NORMS, BEHAVIORAL INTERVIEWING, COMMUNICATION SKILLS, LISTENING SKILLS, ACTIVE LISTENING, CUSTOMER SERVICE, SALES TRAINING, EFFECTIVE DELEGATION, MISSION STATEMENT, PRESENTATION SKILLS, BUSINESS WRITING, EXECUTIVE DEVELOPMENT, TECHNOLOGY IMPLEMENTATION, LEARNING ORGANIZATION, CUSTOMER RELATIONS, EMPOWERMENT, STEWARDSHIP, EMPLOYEE INVOLVEMENT, PROBLEM SOLVING, DECISION MAKING, HUMAN RESOURCE DEVELOPMENT, HUMAN RESOURCE SYSTEMS, personal development, interpersonal skills, professional development, management development, organization development, team building, team development, training, consulting, change management, organizational culture, process consultation, covey, seven habits, time management, negotiation skills, conflict management, confrontation skills, organization effectiveness, firo-b, mbti, myers briggs type indicator, organizational behavior, organizational alignment, compensation systems, reward systems, performance management, group norms, behavioral interviewing, communication skills, listening skills, active listening, customer service, sales training, effective delegation, mission statement, presentation skills, business writing, executive development, technology implementation, learning organization, customer relations, empowerment, stewardship, employee involvement, problem solving, decision making, human resource development, human resource systems, Covey, Seven Habits, FIRO-B, MBTI, Myers-Briggs Type Indicator